Hello,

Welcome to Modabiza, the best place to get quality, stylish, and authentic fashion. We understand that it is not only about beautiful products to be ordered online, but also the calmness of mind that should be attained through trust in the validity of the service, safety of the transactions and understanding of the policies. Wear clothing with complete confidence because we have you at Modabiza!

Trusted Shipping
You will get devotion services in Modabiza. Bringing your desired treasures to you at a very high speed and in a safe manner within Ghana. We know you are impatient to get your things, and we do our best to provide them.

Order Processing
Our special team is activated as soon as your payment is confirmed. We inspect your order and ensure that nothing is wrong with it, and then carefully pack your goods with love.

Shipping Destinations
Our customers are proud to receive services in Ghana that impart the beauty and warmth of African fashion to them.

Order Tracking
Modabiza has made it possible to receive a tracking number with each and every order delivered. Once your order has been shipped, an email will be forwarded to you containing your tracking number. You only need to monitor the delivery of your packages using our site or the portal of the relevant courier. Such visibility will make you know where your awaited package is at any given time!

Returns
Your Customer Satisfaction is our number one priority! Giving customers in Ghana a very generous 15 business days to make a return after delivery. This means that you will not have any problem checking on your products and deciding whether they are good or not based on your expectations.

Requirements of Returns

  • The product must be in its applied, unused, dirty, and used form.

  • Original labels, tags, and packaging must be affixed.

  • The product should not be worn, damaged, altered, or scented.

  • That, in the case of fabric, should not be cut, altered, or used.

How to Initiate a Return?
By contacting us. We would also like you to write to us at info@modabiza.com, support@modabiza.com, or use the contact form on Modabiza within 15 days of the return period. Please enter your order number, the item(s) you want to be returned, and the reason.

Refunds
Once we receive your refunded item(s) back and confirm that they are in accordance with our terms and conditions, we will give you a refund. We want to make this process as easy and quick as possible for you.

Note: In case of any other reason that triggered the need to return it, the shipping back cost would be charged to the customer.

Your Money is Safe
You are safe with your money in Modabiza! We appreciate your trust, and our money-back policy is designed to refund your money immediately if you are entitled to a refund or a problem arises.

Refund is Issued

  • On successful completion and validation of a return as per our return policy.

  • In case you received an item different from what you ordered.

  • When your product is lost in transit.

  • For a faulty or damaged product and you would want to receive a refund instead of an exchange.

  • Should a product be out of stock when you have placed an order and paid?

Refund Processing Time
When your refund is approved or a refund situation is determined, it will take 5 to 10 business days before your refund is returned. Depending on how long your bank or other payment providers take to process the funds, it can take longer or shorter than the time it takes for the funds to appear in your account.

Buyer Protection
At Modabiza, you cannot expect less than your peace of mind since that is the core of our commitment. We have an integrated shipping, returns, and refund policy, which forms the basis of our Buyer Protection program.

We also wish you to love everything that is bought at Modabiza. We are taught that sometimes, despite our best efforts, a product cannot be exactly what you envisioned or the fit might not be just right. We are by your side, and you can be confident that all your purchases will result in happiness and satisfaction. This is why we offer a return policy that is straightforward and easily accessible, that is specifically meant to benefit our customers in Ghana.